Fragranceonline.com.my is Malaysia's most prominent on-line discount fragrance retailer specialising in the sale of genuine designer fragrances, cosmetics, skin care products and related gifts for men and women.

We offer fabulous discounted fragrances in multitude of sizes and accessory products of your favorite fragrances.

Product Guarantee and Commitment:

All of the products showcased throughout fragranceonline.com.my are original brand names. We only carry genuine brand name perfumes and colognes.

We work hard to ensure that your online shopping experience is completely satisfying and enjoyable. Along with great selection and prices, our number one concern is offering superior customer service and our staff is here to serve you. If you have any questions or concerns, please feel free to contact us.

Ordering Options:

We accept: MasterCard, Visa and American Express. You may also pay through internet banking using Maybank2u.com payment portal to meet the highest levels of security for your online debit card transaction.
 

When using your credit card for payment on our site, please ensure that the address you provide us with is the same address your credit card billing statements are mailed to.

(i) Order Online

When you place an order online, your personal information and credit card information are encrypted using SSL encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted while being transferred to fragranceonline.com.my.

We respect the privacy of personal information submitted to us and will only use it when it becomes necessary to contact you regarding your order.

(ii) Order by Fax

If you prefer not to put your Credit Card Number online into our SECURE Transaction Server, just fill out the online order form and FAX or MAIL us the Credit Card details.

Click Here to Print Order Form (Html Version)

Shopping procedure at www.fragranceonline.com.my
For more information on the shopping procedure , you may download our step by step manual.

Click Here for the Procedure Manual (MS Word Document)

Shipping Method and Delivery Time

Pending authorization, we will process your order for shipping within 24-48 hours on all in-stock items. We will contact you promptly via email or by phone should an item become out of stock at the time the order is received.

Any claims for damaged items or discrepancies must be submitted to our Customer Service Department within 24-48 hours after delivery. Please notify Customer Service by either e-mail at: admin@fragranceonline.com.my or call us at: 03- 40455989 Monday-Friday 9:30 a.m. to 6:00 p.m. Saturday 9:30 a.m. to 2:00 p.m.

Back Orders & Out of Stock

We try our best to keep all items in stock, but in the event an item you request is back ordered or out of stock, we will send you an email or contact you. We will inform you when we expect to receive our restock of the item or we may offer you the item in a different size or package. You can decide to either have us ship it to you, or you will have the opportunity to change or cancel your order.

Order Confirmation

When you submit an order online, you will be given an order confirmation number and a summary of your order. We will send you an email to confirm the shipping of your order within 24-48 hours during normal business days along with the Consignment / Shipment No. of the appropriate Carrier upon shipping the package to enable you to track the order online through our website. If you do not receive an email confirmation within this time period, please email us with your order number and we will promptly respond to your request.

For inquiries contact us at:


E-Mail 1: sales@fragranceonline.com.my
E-Mail 2: admin@fragranceonline.com.my